Frequently Asked Questions

You may request a return or exchange within 7 days of delivery. The product must be unused, unwashed, unworn and returned with its original tags and packaging. Customized, stitched and sale items are not eligible for return or exchange.

Standard orders are usually delivered within 3–5 business days. Luxury, customized or stitched products may require additional processing time. Delivery times may vary depending on your location.

We make every effort to display product colors accurately. However, slight color differences may occur due to photographic lighting, fabric texture and individual screen or device settings.

Please contact our customer support team within 48 hours of delivery and provide your order number, clear product photos and an unboxing video. After verification, we will arrange a replacement, exchange or suitable solution.